I am just now starting to really get somewhere with my internship. Up till now, I have been meeting with my supervisor to learn about everything that an Admission's Representative does on a day to day basis. It is difficult to learn everything, including the smallest little detail. Plus, I have had to learn how to use the software that they use at the colleges.
I just finished the first section of the manual. I have at least four more sections to do. Hopefully, now that I have started, I will be able to move a lot faster and get more of the manual finished.
I am having a little trouble deciding on a format and design for the manual. I don't really know all that much about procedures manuals, so I don't really know the conventions. Hopefully, with some research, I will be able to figure that out.
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That is good! Learning about a job is best done by doing it.
ReplyDeleteYou probably guested this, but I find the key to any manual is writing as if no one knows anything about anything. This way you don't miss a step. After it is written, you can go back and start removing any unnecessary steps.
I recommend two books on document design that could help you begin to craft your own effective design for that procedures manual:
ReplyDeleteDocument Design: A Guide for Technical Communicators,
by Miles A. Kimball and Ann R. Hawkins (I put a copy of this book in my mailbox in Colson Hall)
The Non-Designer's Design Book (3rd Edition), by Robin Williams
These books will help you to create a document design that meets your purpose and addresses the audience's needs.